Terms of Use

Terms of use and privacy policy

These terms and conditions of sale are the terms and conditions on which we supply any of the products listed on our website, www.cozidry.com, to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.We reserve the right to make changes to these terms and conditions of sale at any time by publishing a new version on our website. Our applicable terms and conditions of sale are those published on this web page at the time you place your order.
1 . Introduction1.1 We own and operate the retail website www.cozidry.com ("Website"). Any reference in these terms and conditions to "CoziDry", "we", "us" or "our" is a reference to BelleZoe Trading Limited, trading as "CoziDry", a company registered in Ireland under company number 13274 and its registered office at Suite 8, Maritana Gate, The Atrium, Waterford, Co.Waterford. 1.2 Through this Website CoziDry makes available to you various textile products and babycare products made by or on behalf of CoziDry and our commercial partners (the "Products") to online web users ("Customer", "you" or "your"). For the purposes of these terms and conditions, the Customer and CoziDry will be collectively referred to as "Parties". 2 . Service Availability 2.1 Products are sold to private individuals for the Customer’s personal and not professional use. CoziDry reserve the right to cancel any order which in its opinion is excessive or not for personal use.2.2 The Website is only intended for use by people resident within the European Union.
3 . Product Availability 3.1 Only the Products currently displayed on the Website are offered for sale (subject to stock availability).3.2 Photographs of Products on the Website are for indicative purposes only and shall not be relied on by the Customer in any way. The Customer is required to read the description of each Product to be aware of specific details relating to the Product.
4.1 All prices are displayed in Euro and are inclusive of EU VAT (where applicable). ( There is no vat in Ireland on babywear)4.2 The price of the Products and our delivery charges will be as quoted on the Website at the time of placing an order, except in cases of obvious error.4.3 The flat-rate delivery charge will be added at order summary stage prior to the Customer clicking on the submit order button.
5 . Orders 5.1 You may place an order by selecting the Product and clicking on the "Add to basket" button.5.2 You may do the following at any time:a) check the number of Products in the basket and get detailed info on each Product by clicking on the "My basket" button;b) continue adding Products by clicking on "Continue shopping" button; andc) complete the order by clicking on the "Submit basket" button.5.3 All new Customers are required to complete the necessary fields to create a Customer account. You must complete the required form which will include key information to identify yourself, a valid email address and password of choice (personal and confidential to you), all of which will serve to confirm your identity on the Website in the future.5.4 All Customers with an account will be required to confirm their identity after clicking on the "Order" button by confirming their email address and password. Any order placed using your email address and password will be deemed to have been made by you and you will be responsible for any such order made. We therefore recommend keeping such email address and password private and confidential at all times.5.5 You acknowledge and agree to providing the information requested to us for the purposes of:a) proving your identity;b) to process and deliver your orderc) Invoicing you for the order; andThe information you provide to us will remain confidential and kept and used in accordance with our Privacy Policy.5.6 You are required to double check your order is correct and that all required information has been entered as appropriate, including:a) invoice address;b) delivery address;c) order summary (type, quantity and price of Products);d) total cost of the order minus option/s;e) a gift option (Products gift-boxed);f) delivery costs; andg) an "offer" option. To redeem an offer you must add the appropriate offer code where indicated on the order summary page.5.7 To progress onto the next stage (choice of payment method), you must tick the box confirming that you have read and accepted these terms and conditions of sale.5.8 Once you have double-checked your order summary, you need to click on the "confirm and proceed to payment" button to confirm the order.5.9 By submitting an order summary you confirm and agree to be bound by these terms and conditions of sale and the information set out in the order summary. Your order constitutes an offer to buy a Product from CoziDry and will be subject to acceptance by CoziDry in accordance with condition 7 below.5.10 CoziDry reserves the right to refuse an order if:a) it considers the order to be excessive or not for personal use as described in condition 2 above;b) there is any ongoing dispute/s with the Customer;c) there has been total or partial non payment of a previous order placed by the Customer;d) the bank has declined the bank card payment submitted by the Customer; ore) in CoziDry's opinion there is any other legitimate reason (including by not limited to the non-availability of the Product/s, the order being abnormal or unusual or any lack of good faith on the part of the Customer).
6 . Payment 6.1 The sum due for payment by you is the total amount shown on the order summary that you checked prior to pressing the "Submit" button to validate your order. The price is repeated again once payment has been made in the order summary email sent to you by CoziDry.6.2 We accept the following forms of payment: credit/debit cards: PayPal.6.3 During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.6.4 All card payments are subject to authorisation by your card issuer and your card will not be debited until the order preparation is finalised.
7 . Order confirmation
7.1 Once the Product is ready for dispatch we will take payment and send you an email summarising the order details and confirming that the Product has been dispatched ("Dispatch Confirmation")7.2 The contract between you and CoziDry ("Contract") is formed when we send you the Dispatch Confirmation.7.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.7.4 You will be notified of the unavailability of any Product on an e-invoice corresponding to the order placed. You will receive this e-invoice via your email address no later than 5 days after despatch of Products.
8.1 CoziDry reserves the right to cancel any order that does not comply with the terms and conditions outlined above.8.2 There can be no exchanges or refunds for personalised Products (except as required by law).
9 . Delivery timing
9.1 CoziDry will use reasonable endeavours to ensure that orders are processed within a 48 hour period but we cannot be held responsible for delays due to weather or other circumstances beyond our control. In these cases we will process the order as soon as is reasonably possible.9.2 Orders placed on the CoziDry Website on Friday afternoon, Saturday or Sunday are processed on the following Monday. Orders placed on the CoziDry Website on a public holiday that falls on any day other than Friday, Saturday or Sunday will also be processed the following working day.9.3 Delivery cannot be guaranteed in cases of force majeure as outlined under condition 18 below.
10 . Home delivery
10.1 Products ordered by you are delivered to the delivery address provided and confirmed by you in the order summary. Deliveries will only be made to addresses in the Territory. Delivered goods are accompanied by a delivery note that includes details of handling/delivery charges. You also have the option of having Products delivered to an address other than your home address provided the address is within the Territory.10.2 CoziDry will do its very best to ensure that your order is delivered within a minimum 6 days to 7 days and maximum 8 working days from the day after payment has been made for said order.10.3 CoziDry shall not be liable to you for any delay howsoever caused by persons for which we are not directly responsible for example as a result of any postal delay or strikes. 1
1 . Receipt of order 11.1 The Products will be your responsibility from the time of delivery.11.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.11.3 When you receive your order, you must check that Products received are in conformance with your order. CoziDry customer services should be notified of any problems regarding delivery (i.e. missing items, damaged items and damaged packaging etc) within 15 days from receipt of Products.11.4 You may contact customer services by:a) writing a letter to the following address:CoziDry, BelleZoe Trading Ltd. C/O Globalforce, Temple Court, Temple Road, Blackrock, Co. Dublin, Ireland.
11.5 Subject to any other legal rights you may have, CoziDry shall have no liability or obligation to you in respect of any complaint made after 15 days from delivery of the Products.a) Mail - CoziDry, BelleZoe Trading Ltd., C/O Globalforce, Temple Court, Temple Road, Blackrock, Co. Dublin, Ireland.b) Email – click under Contact Us on Website www.cozidry.com; orc) Telephone at 01-685-3587 from Monday to Friday, 9.30 am to 4.00 pm.11.6  BelleZoe Trading Ltd. reserves the right to ask you to return any Product that you claim does not correspond to your order or which has been damaged.
12 . Right to cancel order 12.1 You have the legal right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order without a reason. To cancel your order you must give CoziDry's customer services team written notice that you wish to cancel the order no later than seven (7) working days from the date you received the Product(s).12.2 Cozidry will refund to you the total cost of the Products within thirty (30) days from the date it receives your cancellation notice, less any cost of returning the Products, which remains the responsibility of the Customer.12.3 You are under a duty to take reasonable care of the Products. You must return the Product(s) (using appropriate and suitable packaging to protect the Products during delivery) at your own expense to CoziDry, BelleZoe Trading Ltd., C/O Globalforce, Temple Court, Temple Road, Blackrock, Co. Dublin, Ireland. CoziDry will refund the postage cost upon receipt of the defective item.12.4 Your right to cancel your order in accordance with this condition 12 does not apply to certain Products including but not limited to made to measure Products and personalised Products.
13 . Warranty and legal rights 13.1 We warrant that any Product purchased from us through the Website will, on delivery, conform in all material respects with its description, be of satisfactory quality and be reasonably fit for all the purposes for which the Product is commonly supplied. Please note that we cannot and do not make any warranty and hereby exclude any liability in connection with the use of the Product in connection with any unusual or non-recommended use of the Product.13.2 You have certain rights as a consumer, including legal rights relating to faulty or mis-described goods. Nothing in these terms and conditions of sale will affect these legal rights. If you would like information about your legal rights you should contact your local authority trading standards department or citizens’ advice bureau.
14.1 Exchanges and refundsOnly Products that are unworn, unwashed and in their original packaging can be considered suitable for exchange. An exchange will require the presentation of the appropriate delivery slip or invoice.14.2 Refunds via the WebsiteYou have fourteen (14) days to return, at your cost, any Product(s) which you have ordered if you are not satisfied with the Product/s. The
14 day time limit starts on the day the Products were delivered to the delivery address. Product/s must be returned in their original condition and packaging and must be unworn, unwashed to the following address: CoziDry, C/O Globalforce, Temple Court, Temple Road, Blackrock, Co. Dublin, Ireland. Items must be accompanied by a return slip (available for information purposes and to print from the Website under My Orders) or the return ticket number (attributed by our Website under My Orders).Should the above conditions be complied with, CoziDry agrees to refund the Customer at the earliest opportunity.You acknowledge and agree that some Products including made to order Products and personalised Products cannot be exchanged or refunded.
15 . Personal information 15.1 Your personal information you provide to us or that we obtain about you through your use of the Website is used by CoziDry to optimise your shopping experience with us and shall be processed by us in accordance with our Privacy Policy.15.2 We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
16 . Force majeure
16.1 CoziDry is not liable for any delay or non performance of its contractual obligations relating to our Contract with you if such failure or delay results from any circumstance or event beyond CoziDry's reasonable control (a Force Majeure Event) including but not limited to:a) a total or partial disruption or strike affecting, in particular, the postal services or means of transport and/or communication;b) any default of our suppliers or sub-contractors;c) fire, explosion or other catastrophes;d) any denial of use of any railway, motorway, port, airport or other means of transport for any reason;e) breakdown of plant machinery, computers or vehicles;f) war, threat of war, armed conflicts, rebellion, sabotage or riots, acts of terrorism and actions by civil or military authorities resulting from such acts, civil commotion; andg) extreme adverse weather conditions including flood, earthquake, snow, windstorm or other natural disasters or acts of God.16.2 CoziDry will notify you in the event of a Force Majeure Event within 5 working days of its occurrence and shall be relieved of its obligations to you until the applicable Force Majeure Event is over.16.3 If the Force Majeure Event affecting CoziDry continues for over thirty (30) days, both Parties shall be excused from their contractual obligations towards each other and where appropriate CoziDry will refund you at the earliest opportunity.
17 . Entire agreement All services provided to you by CoziDry are subject to these terms and conditions together with any previous written or oral representations given or made by CoziDry or any representatives of CoziDry. Neither CoziDry nor you may alter the terms of this agreement without the consent of the other.
18 . Law and Jurisdiction 18.1 Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.18.2 Any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of Ireland.